Privacy Policy of WOOD-Břežany Ltd. (woodbrezany.com)

Company: WOOD-Břežany Ltd.
Company ID: 05273790
VAT Number: CZ05273790
Registered Address: Břežany 241, 671 65 Břežany, Czech Republic
Website: https://woodbrezany.com

1. Introduction

WOOD-Břežany Ltd. (hereinafter referred to as “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, process, share, and safeguard your information when you visit our website woodbrezany.com, purchase biomass products (wood pellets, briquettes, firewood, sawdust, wood chips, charcoal, wood shavings), or use our services. By using our website or services, you consent to the practices described herein.

We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Czech Act No. 110/2019 Coll., on the Processing of Personal Data, and all applicable data protection laws.

2. Information We Collect

We collect data necessary to provide our services, enhance user experience, and meet legal obligations:

a) Personal data you provide directly

  • Contact details: Name, email address, phone number, billing/delivery address.
  • Order information: Product selections, payment details (securely processed via external payment gateways; we never store full credit/debit card numbers), preferred delivery method.
  • Account information: Login credentials (if you have an account), communication history.
  • Marketing preferences: Consent to receive newsletters or promotional offers (you may unsubscribe at any time).

b) Automatically collected data

  • Device/usage data: IP address, browser type, operating system, pages visited, time spent on site, referring URL (via cookies and similar technologies).
  • Location data: Approximate location derived from IP address, used to optimise delivery and prevent fraud.

c) Data from third parties

  • Information from logistics partners (e.g., delivery status) or payment processors (e.g., transaction confirmations).

3. How We Use Your Data

We process your data solely for specific and legitimate purposes:

  • ✅ Order fulfilment: Processing payments, arranging delivery of biomass products (pellets, firewood, briquettes, etc.), and providing order-related support.
  • ✅ Customer communication: Responding to enquiries, sending order updates, delivery notifications, and service messages.
  • ✅ Legal compliance: Meeting tax, accounting, and regulatory obligations (e.g., retaining invoices for 10 years under Czech law).
  • ✅ Website improvement: Analysing traffic to enhance user experience and site performance.
  • ✅ Marketing: Sending promotional offers related to biomass fuels only with your explicit consent. You may unsubscribe at any time.
  • ✅ Security: Detecting fraud, misuse, or unauthorised access to our systems.

4. Legal Basis for Processing

Our data processing is based on the following lawful grounds under GDPR:

  • Contractual necessity: To process orders and deliver products.
  • Legal obligation: To comply with tax, accounting, and consumer protection laws.
  • Consent: For marketing communications and non-essential cookies (where required).
  • Legitimate interest: For fraud prevention, website security, and internal analytics (balanced against your privacy rights).

5. Data Sharing and Third Parties

We never sell your personal data. We share information only when necessary:

  • Logistics partners (e.g., DHL, Czech Post): To deliver firewood, pellets, or other products.
  • Payment processors (e.g., Stripe, bank gateways): To securely handle transactions.
  • IT service providers: For website hosting, maintenance, and cybersecurity (under strict data processing agreements compliant with GDPR).
  • Authorities: If required by law or to protect our rights, safety, or property.

All third parties are bound by confidentiality and GDPR-compliant data processing agreements.

6. Data Retention Period

We retain your data only for as long as necessary:

  • Order records: 10 years (in accordance with Czech accounting and tax laws).
  • Marketing preferences: Until you withdraw consent.
  • Website analytics: 26 months (anonymised Google Analytics data).
  • Cookies: Session cookies expire when you close your browser; persistent cookies last up to 12 months.

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data.
  • Rectify inaccurate or incomplete information.
  • Erasure of your data (unless we are legally required to retain it).
  • Restriction of processing under certain circumstances.
  • Data portability (receive your data in a structured, machine-readable format).
  • Object to processing based on legitimate interest or direct marketing.
  • Withdraw consent at any time (without affecting the lawfulness of prior processing).

To exercise these rights, please contact us at [your privacy email, e.g., privacy@woodbrezany.com] or at the address above. We will respond within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies to:

  • Maintain shopping cart contents and login sessions.
  • Analyse website traffic (via Google Analytics with anonymised IP addresses).
  • Personalise content and ads (only after obtaining your consent).

Managing Preferences:

  • Set your choices via our cookie banner on first visit.
  • Disable cookies in your browser (note this may limit website functionality).

9. Data Security

We implement robust measures to protect your data:

  • 🔒 SSL/TLS encryption for all transmitted data.
  • 🔒 Regular security audits and access controls.
  • 🔒 Pseudonymisation of analytics data.
  • 🔒 Staff training on data confidentiality.

While we strive for maximum security, no digital transmission is 100% risk-free.

10. International Data Transfers

Your data may be transferred outside the EU (e.g., to cloud servers in the United States). We ensure protection through:

  • GDPR-compliant mechanisms such as Standard Contractual Clauses (SCCs).
  • Rigorous vetting of third parties for adherence to European data protection standards.

11. Children’s Data Protection

Our services are not intended for users under 16 years of age. We do not knowingly collect personal data from children. Please contact us if you believe a child has provided us with personal information.

12. Policy Updates

We may update this policy to reflect changes in legal requirements or business practices. The revised version will be published here with a new “Last Updated” date. Continued use of the website after changes constitutes your acceptance of the updated policy.

13. Contact

Questions? Requests? Please contact our Data Protection Officer (DPO) or support team:
📧 Email: [privacy@woodbrezany.com] ✉️ Address: WOOD-Břežany Ltd., Břežany 241, 671 65 Břežany, Czech Republic

You also have the right to lodge a complaint with the Office for Personal Data Protection (ÚOOÚ) at https://www.uoou.cz.

Thank you for trusting WOOD-Břežany Ltd.!
We are committed to delivering sustainable energy solutions for your future—while always respecting your privacy.

woodbrezany.com – Premium biomass fuels, delivered responsibly. 🌱🔥